Sales / Revenue / CS Operations Expert

Role Title: Sales / Revenue / CS Operations Expert Role Type: Contractor Location: Remote — U.S. or Canada only Opportunity Snapshot Pay: $40–85/hour Project kickoff: Already active — we’re onboarding candidates now Location: Remote — U.S. or Canada only You’ll need: Hands-on configuration experience in a CRM (Salesforce, HubSpot, or similar) plus at least two connected tools — quoting, billing, ticketing, or project tracking Your tasks: Work through realistic SaaS revenue and CS operations scenarios and explain the reasoning behind your decisions micro1 is selecting Sales / Revenue / CS Operations Experts to contribute to a customer’s AI training initiative. Your domain knowledge is what matters here — no prior AI experience required. We’re looking for people who have personally configured and maintained CRM platforms and the revenue tools around them. The work rewards practical judgment: resolving policy conflicts without overcomplicating the process, and knowing what actually makes teams adopt a workflow. Scope of Work - Work through realistic operations scenarios — CRM configuration decisions, workflow design, integration tradeoffs — and explain the reasoning behind each choice. - Resolve conflicts between operational policies: which rule takes precedence, why, and what you would deliberately leave unchanged. - Diagnose data accuracy problems across connected systems — duplicates, mismatched numbers, inconsistent definitions — and explain how you’d find the root cause. - Explain what makes a workflow get adopted or worked around by sales and CS teams. - Flag ambiguous or underspecified scenarios instead of resolving them silently. Preferred Qualifications - 4+ years hands-on in sales, revenue, or customer success operations in SaaS. - Personal responsibility for configuring and maintaining a CRM — direct platform experience required, not requesting changes from another team. - Hands-on experience with at least two connected tools outside the CRM: quoting, billing, ticketing, or project tracking. - Strong operational judgment, particularly in resolving policy conflicts without overcomplicating the process. - Able to explain your reasoning clearly to technical and non-technical audiences.