Veterans Service Representative

Role Title: Veterans Service Representative Role Type: Contractor Location: Remote micro1 is engaging Veterans Service Representatives to participate in an innovative customer project. In this role, you'll apply your expertise to help train next-generation AI systems. Your work will shape how models learn, reason, and perform through high-quality, real-world input. Scope of Work - Review and analyze AI-generated disability compensation claims, ensuring comprehensive evaluation of evidence and adherence to established regulatory guidelines. - Assess AI-generated medical documentation and determine its impact on existing disability claims, weighing complex evidence accurately. - Complete detailed benefit determinations and document rationales with clarity and precision for AI training. - Conduct quality assurance reviews of AI-generated claims decisions, pinpointing inconsistencies or errors according to VA standards. - Utilize specialized systems such as VBMS to access, update, and manage claim files and supporting documentation. - Simulate higher-level review decisions, providing expertise on appeals and supplemental claim processes for AI training. - Deliver constructive written and verbal feedback to enhance AI model training accuracy and effectiveness. Preferred Qualifications - Proven expertise as a Veterans Service Representative or equivalent, with strong experience in benefit determination and evidence gathering. - Familiarity with GS-0996: Veterans Claims Examining, GS-0105: Social Insurance Administration, or GS-0512: Internal Revenue Agent functions. - Demonstrated skill evaluating disability compensation and conducting claim ratings in a regulated environment. - Experience using VBMS or similar claims management platforms. - Background in quality assurance for claims or similar processes within federal, state, or related agencies. - Ability to synthesize complex information and present informed decisions for higher-level review processes.